This website has been designed by Urban Fresh Food Market for public browsing and customers using its online services. By using the site, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. All Purchases and Orders through this site are subject to these Terms and Conditions. By submitting your order for processing at Urban Fresh Food Market, you acknowledge that you have read, understood and agreed to the Terms and Conditions present at the time your order is submitted for processing. The customer agrees to provide complete and accurate information for registration on this site to enable communication between Urban Fresh Food Market and the customer and for the purpose of shipping / delivery and placing orders. Urban Fresh Food Market has the absolute discretion to refuse registration of a potential customer and to terminate registration of any customer at any time. The customer agrees to indemnify Urban Fresh Food Market for all claims, loss and damages whatsoever made by any third party. The customer shall be responsible for updating his/her registration information. Urban Fresh Food Market shall make every effort to fulfill orders placed by customers through, but shall not be liable to any person if Urban Fresh Food Market declines or is unable to fulfill an order for whatever reason, including supply shortage or supply modification. Urban Fresh Food Market does not collect or store any customer credit card data.

Privacy Statement

Privacy Statement / Protecting your privacy:

Urban Fresh Food Market we strives to provide you with exceptional customer service. This includes respecting and protecting your privacy. The following is our statement regarding your privacy.

Your personal Information:

Personal information held by Urban Fresh Food Market Service may include your name, gender, current address, telephone/mobile phone number and e-mail address. We also hold details of any previous or ongoing service provision. Your information is held in strict confidence. If you choose not to provide personal information we may not be able to provide you with the level of service we aspire to.

How we collect personal Information:

Urban Fresh Food Market collects personal information through voluntary provision of such by the customer. This may be verbally given, in written form or transmitted electronically.

How we use your personal information:

Your personal information may be used to:

  • Provide the services you require
  • Keep you informed of new products and services
  • Control and improve quality through customer feedback
  • Inform associates of your service requirements

When we disclose your personal information:

No personal customer information is disclosed to any party external. All customer details are for the sole purpose of providing the highest levels of customer service. If we wish to use any of this personal information, information or data for any purpose other than that specified above, we would not do so unless we have your express consent to do so.

Exceptions to this include:

Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; or -where disclosure is required by law or is reasonably necessary to assist a law enforcement agency.

Security of our information:

We will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorized persons.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorized access, we cannot guarantee the security of any information you transmit to us or receive online. These activities are conducted at your own risk.

Once we receive your transmission, we make our best effort to ensure its security.

Up-dating and Accessing information:

You have the right to access your personal information at any time. You may also amend and update your personal information to ensure it is kept up-to-date.

How to contact us:

If you have any questions regarding privacy, please contact us by E-Mail: contact@urbanfreshfoodmarket.ca

Use of the website and publications:

Unauthorized duplication or publication of any materials from our website is prohibited. Unauthorized duplication or publication of any other materials including but not limited to starter information, worksheets, recipes, brochures, text, graphics, newsletters, the selection and arrangement thereof, and all software compilations, underlying source code and software (our “publications”) is prohibited. As a use of the publications, you may retrieve and display content from the site on a computer screen and print out individual pages from the site on paper for the sole purpose of placing an order with us or using information from the Publications in the consumption of our products, but copying, modifying, or transmitting for any other purpose is strictly prohibited except with prior written permission from us. You may not commercially exploit any of the content of the Publications. You acknowledge that Urban Fresh Food Market is our trade mark and that you may not use the name.

General Provisions:

We shall not be liable for any delay or failure to perform any of our obligations under these terms and conditions due to any cause beyond our reasonable control, including industrial action. These terms and conditions constitute the entire agreement between you and us and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms and conditions express or implied by statute or otherwise, are excluded to the fullest extent permitted by law. The waiver by us of any breach or default of these conditions shall not be construed as a continued waiver of that breach, nor as a waiver of any subsequent breach of the same or any other provision. If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these conditions and the remainder of the provision in question shall not be affected.

Privacy Policy:

Urban Fresh Food Market is committed to protecting the privacy of our customers while at the same time providing a personalized and valuable service. While it is important for us to collect personal information about you all such information will be collected with your consent.

Anonymous Information:

This type of information cannot be linked to an individual customer. We may use a “cookie” or your IP Address to recognize your computer via our website. Cookies are small pieces of information that are stored by your browser on your hard drive. They are perfectly safe and do not contain any personally identifying information. We use this information to track overall site usage patterns and statistics. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. To find out how to enable/disable cookies see www.allaboutcookies.org We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties, but these statistics will not contain any information about you from which you could be identified.

Third Party Sites:

This website contains links to other web sites. Please be notified that Urban Fresh Food Market cannot be held responsible for the privacy practices of other websites. We encourage all visitors to be aware and read the privacy statements of each and every website that collects personally identifiable information.